Join Citi as a Customer Service Intermediate Analyst in Mississauga, Ontario, and excel in delivering client resolutions in a hybrid work workplace. This role requires strong communication skills and a focus on client satisfaction.

As part of the customer service team, you will manage a portfolio of high-profile clients and offer timely support for their needs. With 2-5 years of relevant experience, you will proactively notify clients about issues while advocating for process improvements. Bilingual proficiency in French is a must for effective communication.

Key Responsibilities:



• Resolve client queries in line with departmental standards • Support team members and manage escalations effectively • Develop client relationships through regular follow-up • Provide clients with updates regarding service issues • Contribute to initiatives aimed at improving client experience

Requirements: • 2-5 years of experience in customer service needed • Must be fluent in French and English • Strong project management and organizational capabilities • Excellent written and verbal communication skills • Strong analytical and investigative skill set

Leverage your skills to enhance client satisfaction as part of Citi's dedicated team. #J-18808-Ljbffr

📌 Citi Customer Service Intermediate Analyst (Winnipeg)
🏢 Citibank (Switzerland
📍 Winnipeg