Take charge as a Team Leader in the Experience Center at Foresters Financial, focusing on team performance and high-quality customer service. Coach and develop your team to meet operational standards.
This leadership position will empower you to shape the day-to-day operations of assigned Contact Center Representatives. Your responsibilities include guiding team performance, facilitating coaching sessions, and collaborating with internal teams to ensure quality service delivery. Foster a positive setting and support team culture while managing escalations and operational challenges.
Key Responsibilities:
• Lead the development and coaching of Contact Center staff
• Oversee day-to-day team performance and service quality




• Participate in recruitment and onboarding of new employees
• Review team metrics and implement improvements
• Resolve escalated customer issues efficiently
Requirements:
• At least five years in contact center leadership
• Proven ability to motivate and develop teams
• Strong analytical skills for operational improvement
• Familiarity with contact center technology and processes
• Capability to handle sensitive situations with accountability
Drive customer service excellence and operational effectiveness in this impactful leadership role.
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📌 Contact Center Team Leader Role (Toronto)
🏢 Foresters Financial
📍 Toronto