OverviewAre you a hands‑on leader who enjoys coaching teams, improving performance, and building a positive culture? Our team is looking for a Service Department Manager who can motivate our field team, build strong team engagement, and help our service department reach its performance goals.Job Type:Full TimeSalary:$90,000 - $110,000 per yearResponsibilitiesManage the day to day operations of the plumbing service departmentHire and train team members, ensuring that staffing levels and schedules are appropriate to meet demand.Work with upper management to build yearly business plans for the service department.Monitor employee performance to ensure daily, weekly, and monthly goals are met.Inspire and coach field team members to reach performance standards and hit their goals.Coach and train our field team on our customer service and sales process to improve customer engagement, closing rates, and increase revenue.Promote team engagement and show recognition by developing monthly contests and incentive programs.Plan and host weekly field team department meetings.Hold weekly/biweekly one on one meetings with direct reports.Go on weekly ride‑alongs with technicians to coach performance and build positive relationships.Attend field sites each week to stay connected with team members, assisting onsite as needed.Implement, enhance, and develop company processes to ensure operational alignment.Maintain proper pricing for all departments and update regularly.Plan for operational needs for the Service Department such as staffing, vehicles & equipment, services.Track customer satisfaction and manage any customer concerns in a quick and effective manner.Build and maintain relationships with vendors, municipality representatives,



etc.BenefitsHealth & dental benefits - for you and your family.RRSP plan with company match.Competitive wages.Company supplied vehicle with take home ability.Current technology.Culture building events.Access to training and resources to help you grow personally & professionally.Access to a Business coach.Competencies for SuccessAbility to influence and drive team performance to achieve business goals and objectives.Proactively identifies business challenges and opportunities, implementing practical and effective solutions.Possess the ability to inspire both personal and professional growth in our team members.Responds thoughtfully to stress, feedback, and changing situations with a calm and positive attitude.Ability to build and maintain positive relationships with team members and customers.Highly organized with exceptional follow‑through abilities.Demonstrates the ability to make sound decisions by applying experience, knowledge, and intuition.Excellent verbal and written communication skills.Excels in a fast‑paced, goal driven environment.Desired Qualifications and ExperienceMinimum 5 years experience in a leadership role. Prior experience overseeing a field operations team is considered an asset.Previous experience in a home services industry is highly desirable.Knowledge of plumbing or possession of a red seal trade license is considered an asset.Technologically proficient - Google Workspace, Microsoft, ServiceTitanCertifications in leadership programs such as Maxwell Leadership, Nexstar Service/Ops Management, considered an asset.Must possess a valid driver’s license with a clean driver’s abstract.Please note Birnie Plumbing & Drains is an equal opportunity employer. Accommodations are available through the hiring process upon request. Please notify us if you require an accommodation and we will work with you to meet your needs.#J-18808-Ljbffr

📌 Service & Operations Manager - $90,000 - $110,000 A Year (Winnipeg)
🏢 Birnie Plumbing & Drains
📍 Winnipeg