Advance your career with Worldwide Flight Services as a Passenger Services Team Leader. Manage operations and inspire your team to deliver outstanding service amid energetic environments.
As a leader in passenger services, you will supervise daily operations and ensure compliance with all relevant regulations. Your background should include a minimum of two years in customer service roles, along with supervisory experience. You will address escalated customer concerns swiftly and guide front-line agents to achieve high service standards.
Key Responsibilities:
• Lead and support agents during key operational phases
• Ensure adherence to airline procedures and safety measures
• Help resolve escalated operational and customer issues
• Collaborate with other departments for seamless operations
• Conduct pre-shift briefings and communication of updates
Requirements:
• High School Diploma or GED
• 2+ years in passenger services
• 1+ year in a supervisory role
• Effective verbal and written communication
• Capable of lifting up to 50 pounds
Drive operational success through strong leadership and service commitment at WFS.
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📌 WFS Passenger Services Team Leader (St. Thomas)
🏢 Worldwide Flight Services (WFS)
📍 St. Thomas