Join Mark's Stores as a energetic Customer Experience Manager. Focus on enhancing customer engagement and leading a motivated team, all while delivering outstanding service.
In this leadership role, you will partner with Store General Managers to develop a strong, diverse team and ensure efficient operations. Your efforts will connect shoppers with products and services, making their lives warmer, drier, safer, and more comfortable while driving a culture of excellence.
Key Responsibilities:
• Recruit and train a diverse and effective team
• Analyze customer feedback for continuous improvement
• Oversee the Manager on Duty program
• Create a positive culture of service recognition
• Handle customer issues effectively and promptly
Requirements:
• Strong retail leadership experience required
• Excellent interpersonal and communication skills
• Customer-centric approach with problem-solving abilities
• Focus on achieving sales and customer satisfaction goals
• Capacity to thrive in a fast-paced setting
Lead the charge in transforming customer experiences at Mark's Stores while fostering a results-driven environment.
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📌 Customer Experience Leadership Role at Mark's (North Bay)
🏢 SportChek
📍 North Bay