Join our hotel group as a Front Desk Guest Services Manager, focusing on excellent hospitality and proactive revenue management. You'll ensure a motivated and knowledgeable team.
In this pivotal role, you will supervise all aspects of guest services and revenue management, maintaining high standards of hospitality. You need to be a collaborative leader who is passionate about team development and guest experience. This position requires you to effectively manage team workflows and resolve guest issues, ensuring satisfaction and loyalty.
Key Responsibilities:
• Greet guests with professionalism and warmth
• Oversee shift processes and team adherence to SOPs
• Handle guest requests and follow up on satisfaction
• Prepare and manage revenue forecasts and reports
• Train and develop staff while promoting a positive culture
Requirements:
• Experience in hotel front office management
• Solid coaching and leadership abilities
• Excellent verbal and written communication skills
• Familiarity with hotel management systems
• Skills in multitasking with calmness under pressure
Drive guest satisfaction and service excellence as our Guest Services Manager.
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📌 Front Desk Guest Services Leadership Role (Prince George)
🏢 Days Hospitality
📍 Prince George