Join a renowned family-owned car dealership in Magog as a BDC Service Agent. This full-time role focuses on enhancing customer experience through effective communication and appointment management.
The successful candidate will be responsible for client communications, scheduling service appointments, and processing requests via various platforms including social media. This role directly impacts customer retention and workshop traffic, ensuring exceptional service quality. A background in customer service is essential, while training will be provided to support your growth.
Key Responsibilities:
• Schedule and confirm service appointments through multiple channels
• Follow up on maintenance and customer loyalty initiatives




• Respond promptly to digital platform inquiries
• Maintain and update customer interactions in CRM
• Conduct post-service satisfaction follow-ups
Requirements:
• Experience in customer service roles
• Training in secretarial studies or administration is an asset
• Call center or automotive experience preferred
• Strong verbal and written communication skills
• Proficiency in digital tools and CRM software
Become a key player in a supportive workplace focused on meaningful customer relationships and service excellence.
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📌 BDC Service Agent at Family-Owned Dealership (Magog)
🏢 DG Mission RH
📍 Magog