Our Promise to You Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Schedule Full time

Shift:

Day (United States of America)

Address:

9330 US HIGHWAY 301 S

City:

RIVERVIEW

State:

Florida

Postal Code:

33578

Job Description

Supervises the Consumer Navigation process to ensure proper protocols are followed, emphasizing continuous improvement and teamwork, and providing ongoing feedback with focused action steps for areas of improvement.

Completes all review, data submission, and reporting activities timely based on consumer referral data and creates action plans to improve outcomes.

Rounds on staff regularly to understand the perception of services and provides feedback to enhance patient navigation processes.

Addresses potential service issues and collaborates with appropriate departments for timely issue resolution.

Drives customer service initiatives by focused enhancement of care navigation processes.

Works closely with and communicates with clinical leaders across the hospital. Collaborates on physician onboarding and operational processes.





Participates in hospital committees and integrates appropriate hospital protocols and processes into daily activities.

Enforces and complies with state, federal, and other regulatory and compliance requirements.

Monitors consumer satisfaction outcomes based on referrals and ED admissions monthly and reports analyzed trends to the executive team, including action plans. Develops, creates, and maintains policies and procedures, as well as standard work for all areas of oversight.

Other duties as assigned.

Knowledge, Skills, and Abilities

Strong organization skills

Excellent analytical and problem-solving skills

Excellent oral and written communication skills, with the ability to articulate complex information in comprehensive terms to all levels of staff

Proficiency in Microsoft Office Outlook, Word, Excel

Proficiency in working in a matrix-management workplace to achieve organizational goals

Analytic acumen with ability to creatively operationalize solution-focused strategies

Ability to successfully lead cross-functional teams and implement best-practice processes for consumer throughout

Education

Bachelor's [Preferred]

Work Experience

2+ healthcare related work [Preferred]

5+ customer service experience [Required]

Licenses and Certifications

Six Sigma Green Belt Certification (CSSGB) [Preferred]

Six Sigma Yellow Belt Certification (CSSYB) [Preferred]

Physical Requirements Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range Pay Range:

$65,622.66 - $122,055.21

Background Screening Requirement Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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📌 Patient Navigator Manager (Port Morien)
🏢 AdventHealth
📍 Port Morien