About UsIAA Holdings, LLC (IAA) (Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.About the team - Yard OperationsWe conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.Job DescriptionHere at IAA, an RB Global, Inc. company,



excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.ResponsibilitiesProvide a variety of customer support services through the mail, telephone, and direct personal contactProcess orders and assignments and enter data into our internal computer systemsReference pricing and delivery informationRespond to customer questions, inquiries, and requestsSet up recent and maintain existing recordsPerform word processing assignments, filing, and related clerical dutiesProcess paperwork in preparation for auction day, securing necessary approvalsAssist with other duties around the office to help outQualificationsAbility to communicate comfortably with customersA phenomenal teammate, willing to assist your peersDigital literacyTime management skillsPositive attitudeAbility to work independentlyStrong interpersonal skillsProfessional and clean appearanceBilingual in French and English is a plusThis position is to fill an existing vacancy.#J-18808-Ljbffr

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