Drive customer excellence for enterprise clients at Riverside as a Customer Success Manager in Toronto. Leverage your experience to enhance client adoption of our innovative AI platform.

In this critical role, you will be responsible for managing a portfolio of high-profile enterprise customers, providing strategic guidance and support to maximize their success with Riverside. You will lead business reviews, drive customer adoption, and ensure long-term retention and growth. Your collaboration with cross-functional teams will enable you to advocate for customer needs, influencing the direction of product enhancements.

Key Responsibilities:



• Develop and execute strategies for enterprise customer success • Lead impactful business conversations and reviews • Identify opportunities for client renewal and expansion • Collaborate with Product and Marketing teams effectively • Address customer inquiries and ensure seamless onboarding

Requirements: • Over 5 years in customer success within SaaS • Experience in a quick-paced startup culture • Excellent problem-solving and analytical skills • Strong written and verbal English communication • Ability to manage multiple tasks and deadlines

Join Riverside’s team to drive customer success and innovation in content creation. #J-18808-Ljbffr

📌 Customer Success Manager - Enterprise Focus (Winnipeg)
🏢 Riverside
📍 Winnipeg