Elevate healthcare IT services as an Intermediate Specialized IT Consultant at 56 Wellesley Street West. This role offers a full time onsite opportunity, focusing on Microsoft applications and client support processes.

In this role, you will assist 177 HRIS clients by providing tier 2 support for crucial applications, ensuring accurate payroll and system functionalities. Your well-honed skills in triaging incidents and managing requests will directly contribute to enhanced service levels across the healthcare sector.

Key Responsibilities: • Offer daily support through Footprints ticketing system • Manage urgent service requests with quick response times • Act as a liaison among tech specialists and users • Diagnose application issues and conduct root cause analysis • Adhere to service management processes and recommend enhancements

Requirements: • Experience with Microsoft Great Plains 2016, 2018 • Minimum 5 years of client support and service management • Familiarity with Footprints Ticketing Application • 2+ years working in healthcare preferred • Excellent verbal and written communication

Utilize your IT expertise to make a meaningful impact in client service and support. #J-18808-Ljbffr

📌 Intermediate IT Consultant for HRIS Support (Winnipeg)
🏢 Source Code
📍 Winnipeg