From its head office in Laval and its branches across Quebec and Ontario, Nuera Industriel sells conveyor belts for heavy and light-duty applications, as well as related products and services. The Customer Service Representative must demonstrate solid interpersonal skills, a genuine enjoyment of working with B2B clients, and excellent verbal and written communication abilities. The ideal candidate will have a solid command of various units of measurement (imperial and metric) and the ability to manage multiple tasks simultaneously while providing accurate technical guidance to clients in the industrial sector.
Responsibilities

- • Identify and assess the needs of industrial clients;
• Build and maintain lasting relationships with customers;
• Advise clients and coordinate with outside sales to ensure the best service;
• Interpret and convert technical specifications across different units of measurement (inches, millimetres, feet, fractions, decimals, etc.);
• Prepare quotes in accordance with company guidelines;
• Process customer orders;
• Purchase resale products;
• Coordinate with the production team;




• Follow up on customer orders;
• Follow up on supplier orders;
• Enter data into various software systems;
• Actively participate in inventory management;
• Arrange certain freight shipments;
• All other related duties.

Qualification

- • High school diploma or equivalent;
• 3 to 5 years of relevant experience in customer service, preferably in an industrial or B2B environment;
• Proficiency with imperial and metric units of measurement (inches, millimetres, fractions, decimals);
• Strong customer service orientation;
• Bilingual – fluent in both French and English (oral and written);
• Strong mathematical and technical calculation skills;
• Knowledge of industrial products (conveyor belts an asset);
• Understanding of conveyor systems and their components (an asset);
• Team player with strong interpersonal skills;
• Self-motivated, detail-oriented, and well-organized;
• Proficiency in MS Office suite;

📌 Customer Service Agent - laval
🏢 Nuera
📍 Laval