Facilitate daily stand-ups, weekly status alignment, and cross-track planning across global teams (Canada, Germany, India, Netherlands) Lead formal gate reviews (R1–R4), enforce entry/exit criteria, and manage architecture/data ratifications via Architecture and Design Review Boards Build and maintain the RAID register as single source of truth; actively prevent schedule latency on critical path items Escalate business risks (timeline, scope, partnership health) early; partner with leadership on risk response strategies Coordinate critical path between platform setup, configuration data modeling, IT Service Management practices, and customer onboarding automation Ensure AIOps integration alignment across IBM Cloud Pak for AIOps, SevOne, and Concert Workflows Partner with Organizational Change Management to design readiness plans and drive adoption momentum across teams Translate technical decisions and trade-offs into strategic recommendations for Director and VP stakeholders Develop executive-level status updates, KPI dashboards, and milestone communications Requirements

7–10 years leading enterprise-scale IT/telecom transformation programs in structured, gated delivery environments; proven vendor/SI partnership management Mastery of gated delivery methodologies (stage-gate, SAFe, or equivalent) with hands-on experience managing release gates and dependencies Deep experience building and maintaining RAID registers; active critical path tracking in multi-team, complex environments Robust ability to communicate complex technical programs to steering committees; skilled in dashboards and business translation PMP, Agile/Scrum,



or equivalent certification (essential for governance credibility in our environment) Self-directed operator with bias for action; proven ability to keep cross-functional teams unblocked and aligned Prior exposure to ServiceNow, IBM Cloud products, or AIOps platforms (Nice-to-Haves) IT Service Management (ITIL) background or telecom transformation experience (Nice-to-Haves) Experience integrating organizational change management (OCM) in large-scale transformations (Nice-to-Haves) Track record with C-suite steering committees and high-visibility programs (Nice-to-Haves) Demonstrates expertise in leading enterprise-scale IT and telecom transformation programs, utilizing gated delivery methodologies and managing cross-functional teams. Proficient in risk management, stakeholder communication, and integrating organizational change management within complex environments. Highest-signal resume keywords

Gated Delivery Methodologies RAID Register Management PMP Certification IT Service Management (ITIL) Organizational Change Management (OCM) ATS Optimization Keywords

Hard Skills

Enterprise-Scale IT Transformation Critical Path Tracking KPI Dashboard Development Technical Program Communication Vendor/SI Partnership Management Soft Skills

Self-Directed Operation Bias For Action Cross-Functional Team Alignment Certifications & Qualifications

PMP Agile/Scrum Certification Industry Keywords

Telecom Transformation IT Service Management Stage-Gate Methodology SAFe Framework Executive-Level Communication Tools & Technologies

ServiceNow IBM Cloud Products AIOps Platforms

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📌 Senior Program Manager – Managed Services Transformation (Vancouver)
🏢 Jobtailor
📍 Vancouver