Transform the customer experience as the Manager of Skilled Services with SpaSoft, a leader in spa management solutions. Lead enterprise onboarding projects and drive innovative delivery strategies.
Reporting directly to the SpaSoft President, this management role oversees the end-to-end onboarding experience, focusing on scalability and efficiency. You will lead a dynamic team while engaging in complex enterprise deployments. Your strategic insights will refine workflows and enhance customer satisfaction.
Key Responsibilities:
• Own the Professional Services delivery across multiple projects
• Lead complex onboarding initiatives with diverse stakeholders
• Drive predictable performance against financial and operational goals




• Identify automation opportunities in onboarding workflows
• Collaborate with Development to ensure smooth feature delivery
Requirements:
• Hands-on experience leading Professional Services teams
• Proven success in managing enterprise-level projects
• Familiarity with cloud-hosted software environments
• High proficiency in leveraging AI for improved processes
• Strong communication skills for engaging stakeholders
Elevate customer onboarding and delivery through strategic leadership and innovation at SpaSoft.
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📌 Manager of Professional Services at SpaSoft (Markham)
🏢 EWS Group
📍 Markham