Position Details

Job Number:

JR01964 Department:

Post Transplant Clinic This position may be scheduled at any of the following sites:

Charlton Campus (Hamilton Downtown) Job Type:

Temporary (Fixed Term), Full time Contract Duration: (If applicable)

19 months Number of Positions:

1 Union:

CUPE Local 786 Hourly Rate (Min / Max):

$29.52 - $32.08 Schedule

Work Days:

Monday to Friday Time of Day:

Days Shift:

Hours - 7.5

Shift Start: (If applicable)

AM 08:00, AM 08:30, AM 09:00, AM 09:30

Reason for Posting:

Posting is for a role with an existing vacancy Application Dates

Opening Date:

2026-09-17 Closing Date:

2026-09-24

Position Summary:

This position provides administrative support to the day-to-day operations within the Renal Transplant Clinics. All patient-related details and clinic activities are coordinated to support the smooth operation of the clinics and adherence to hospital policies and procedures.

Qualifications:

- Minimum two-year College Diploma in Office Administration – Medical required.
- Medical terminology certificate.
- Minimum one year of experience in a hospital outpatient setting.
- Minimum typing speed of 50 words per minute.
- Intermediate proficiency in Microsoft Office applications, including Word, Outlook, Teams, and Excel.
- Intermediate knowledge of spelling, medical spelling, and medical terminology.
- Recent experience working in a hospital setting with patient registration and scheduling software.
- Experience with Dovetale/EPIC is preferred.
- Ability to communicate effectively both verbally and in writing.




- Ability to take responsibility, plan, prioritize, and complete tasks with minimal supervision.
- Ability to work independently and collaboratively as part of a team.
- Ability to perform well under pressure and manage competing priorities.
- Excellent attendance record is required.

Responsibilities:

- Greet and register patients, assist with recording weight, and direct patients to the appropriate waiting area.
- Support the intake, triage, and scheduling of new patient referrals and consultation appointments.
- Schedule patient appointments, follow-ups, referrals, and any required or follow-up tests/procedures through appropriate departments, such as blood work, biopsy, x-ray, and ultrasound.
- Enter patient and clinic data into relevant systems/software and assist with generating reports and statistics to support clinic operations and quality monitoring.
- Triage incoming calls to the clinic, address immediate concerns, and refer other calls as required, including phone calls, reminder calls, faxes, emails, Dovetale messages, letters, and mail.
- Scan, file, and maintain accurate and confidential personal health information in accordance with clinic and hospital policies.




- Process clinical orders from physicians and care team members by coordinating, scheduling, and communicating appointment details.
- Maintain provider and master clinic schedules, create and maintain Dovetale templates, and ensure effective appointment bookings in accordance with scheduling guidelines, Ontario Renal Network/Trillium Gift of Life Network guidelines, and other initiatives aimed at maximizing clinic volumes.
- Participate in quality improvement initiatives locally and with partner organizations such as the Ontario Renal Network and Trillium Gift of Life Network.
- Order supplies and educational materials, submit work orders, conduct unit health and safety inspections, perform unit opening and closing duties, and maintain organized, clean, and well-stocked clinic spaces.
Perform additional tasks as assigned by the Clinical Manager to support clinic operations.

- St. Joseph’s Health System (SJHS) and its member organizations are equal chance employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values .

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([email protected]).

📌 Admin Support 9 - Post Transplant (Canada)
🏢 St. Joseph's Healthcare Hamilton
📍 Canada