Join Ada as an AI Customer Solutions Consultant and transform customer service. You will play a critical role in ensuring SMB and MME clients achieve their goals with our cutting-edge platform. As a key player in customer success, you’ll resolve inquiries through AI expertise, enabling optimal value realization from Ada's services.

Your initiative in designing engagement strategies will drive revenue and ensure client satisfaction. This position is pivotal in aiding clients to leverage Ada’s groundbreaking technology. Key Responsibilities:

- Manage customer success inquiries and support tickets
- Design human-touch and automated interaction strategies
- Identify at-risk customers and suggest improvements
- Collaborate to share insights and resources
- Facilitate engaging customer meetings and support sessions Requirements:
- 2+ years of customer success experience
- Familiarity with APIs and SaaS platforms
- Outstanding communication skills for diverse audiences
- Relationship management skills with senior stakeholders
- Resourcefulness in navigating ambiguity and data insights Help Ada elevate customer experiences through intelligent solutions and proactive engagement.

📌 AI Customer Solutions Consultant Role (Canada)
🏢 Ada18
📍 Canada