Elevate the customer experience as a Team Lead at the Commission for Complaints for Telecom-television Services (CCTS). This full-time role centers on leadership and performance management in a dynamic service environment. In the Team Lead role, you will oversee a team of Customer Service Representatives, focusing on performance monitoring, coaching, and escalation resolution.

Your contributions are crucial for maintaining service standards and supporting your team’s growth. With a commitment to fairness and accountability, you will work within a thriving contact center culture. Key Responsibilities:

- Guide the CSR team to meet performance goals
- Conduct regular performance evaluations and check-ins
- Lead the training of new representatives
- Respond to escalations from customers
- Identify complaint trends and report findings Requirements:
- 4+ years of supervisory or management experience
- Customer service expertise, preferably in call centers
- Fluency in English and French, excellent communicator
- Knowledge of MS365 applications
- Robust commitment to customer service excellence Drive impact and lead a motivated team at CCTS.

📌 CCTS Team Lead, Customer Service Position (Ottawa)
🏢 Commission for Complaints for Telecom-television Services (CCTS-CPRST)
📍 Ottawa