Join a leading team as a Voice and Video Engineer focusing on Cisco technologies in Calgary. This hybrid position emphasizes operational excellence with Cisco UCCX, CUCM, and Calabrio systems. The 1-year contract requires a skilled experienced in administering voice infrastructure and managing call center operations.

You will be responsible for maintaining Finesse systems, implementing disaster recovery plans, and guiding workforce optimization. The role demands strong technical skills and hands-on knowledge in IVR and Cisco softphone configuration. Key Responsibilities:

- Optimize voice infrastructure for emergency dispatch
- Manage Calabrio reporting and workforce scheduling
- Configure Finesse call routing and queue management
- Execute disaster recovery drills thoroughly
- Lead technical enhancements for voice systems Requirements:
- At least 5 years in Cisco voice infrastructure
- Current CCNA Collaboration certification or higher
- Hands-on experience in call center environments
- Solid troubleshooting expertise with queue issues
- Understanding of messaging systems Utilize your technical knowledge and leadership skills to enhance call center efficiency in Calgary.

📌 Cisco Voice Engineer Role in Calgary
🏢 apptoza
📍 Calgary