Take charge as a Team Leader in the Experience Center at Foresters Financial, focusing on team performance and high-quality customer service. Coach and develop your team to meet operational standards. This leadership position will empower you to shape the day-to-day operations of assigned Contact Center Representatives.

Your responsibilities include guiding team performance, facilitating coaching sessions, and collaborating with internal teams to ensure quality service delivery. Foster a positive environment and support team culture while managing escalations and operational challenges. Key Responsibilities:

- Lead the development and coaching of Contact Center staff
- Oversee day-to-day team performance and service quality




- Participate in recruitment and onboarding of recent employees
- Review team metrics and implement improvements
- Resolve escalated customer issues efficiently Requirements:
- At least five years in contact center leadership
- Proven ability to motivate and develop teams
- Strong analytical skills for operational improvement
- Familiarity with contact center technology and processes
- Capability to handle sensitive situations with accountability Drive customer service excellence and operational effectiveness in this impactful leadership role.

📌 Contact Center Team Leader Role (Toronto)
🏢 Foresters Financial
📍 Toronto