About the job

SBI Canada Bank (“SBIC”) is a Schedule II bank and is the subsidiary of India’s largest bank, State Bank of India. The Bank is operating in Canada since 1982 and provides retail and corporate banking services. SBIC has grown organically, spreading its retail and digital banking solutions across provinces of Ontario and British Columbia. We are focused on growth by further expanding our digital offerings, branch footprint and partnerships.

Job Title- Customer Service Representative, Back Office, Mississauga

This position reports to the Asst. Manager-Back Office/Manager-Back Office/VP-Back Office and is primarily responsible for performing the following functions:

Roles & Responsibilities of CSR

- Awareness of the Policies, Guidelines & Procedures of the Bank and ensure compliance and adherence.
- Processing applications received through Online channels for various services like account opening, ATM cards, Cheque books etc.
- Conducting customer due diligence in accordance with the procedures of the bank.
- Carrying out risk assessments while opening new accounts.
- Handling calls on Toll Free Number. Answer enquiries courteously and resolve any issue related to customer account
- Work collaboratively with other team members
- Outward mail/ Dispatch
- CSR will have to carry out the functions as required in the regular course of day-to-day banking
- Complete any other duties or responsibilities as assigned by the reporting manager.





We thank all applicants for their interest in this opportunity. Only those selected for an interview will be contacted. SBI Canada Bank is an equal chance employer.

Job Types: Full-time, Contract- 6 months with possibility on extension

Schedule

- Monday to Friday

Work remotely:
- No

On-site:
- Yes

Number of positions:
- 1

* The above statements are intended to describe the general nature and level of work to be performed, detailed KPI’s would be provided at the time on onboarding. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

While we thank all applicants, only those under consideration for the position will be contacted. If you require accommodation during any stage of the recruitment process, please notify Human Resources at [email protected] .

We encourage applicants from diverse backgrounds that enhances our commitment towards inclusivity and diversity in the workplace. We dedicate ourselves to employment equity and providing accessible employment practices. Any information obtained during the course of recruitment will be used for employment purposes only.

Job Types: Full-time, Fixed term contract

Pay: $20.00 per hour

Application question(s)

- Do you require any accommodations for the interview or application process?

Education:
- Bachelor's Degree (required)

Experience:
- Financial services: 1 year (required)

Work Location: In person

📌 CSR (Customer Service Representative) (Mississauga)
🏢 SBI Canada Bank
📍 Mississauga