CUSTOMER SERVICE/ACCOUNT COORDINATOR

Established in 1995, we are a reputable and rapidly growing sports and fashion sales agency looking for a CUSTOMER SERVICE/ACCOUNT COORDINATOR to join our team located in the Fashion District on Wingold Avenue.

We are seeking to fill a full-time permanent position. This position offers a 5 day work week from 8:30 a.m. to 5:00 p.m.

Duties and Responsibilities:

-Respond to customer inquiries.

-Research required information using available resources.

-Monitor customer orders, review status and resolve discrepancies.

-Provide customers with product and service information.

-Order entry.

-Work with Customers to arrange for current Product launches.

-Provide customer service to internal divisions.

-Work internally with teams to provide information and maintain data in systems.

-Report on customer orders as required.

-Process returns and exchanges.

-Identify and escalate priority issues.

-Document all call/email information according to standard operating procedures.

-Responsible for maintaining showroom samples for presentation

-Opportunity to attend trade shows for the sport and fashion industries.

Qualifications:

-High School diploma or equivalent





-Proficient in verbal and written communication in English

-Competency in Intermediate MS Office, Power Point and Excel

-Knowledge of customer service principles and practice

-Good data entry and typing skills

-Experience in either the sport or fashion industry (wholesale or retail), would be an asset. Passion for Soccer, Fashion and good creativity also a benefit.

Key Competencies:

-Listening Skills

-Multitasking and ability to work in fast paced environment

-Problem analysis and problem solving

-Customer Service orientation

-Organizational skills

-Attention to detail

-Adaptability

-Team Work

Interested candidates are invited to submit a resume to [email protected]

While we appreciate the interest of all candidates, only those under consideration will be contacted.

Please no phone calls about this job. No Recruiters please.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Benefits

- Casual dress
- Company events
- On-site parking
- Paid time off

Education:
- Secondary School (required)

Experience:
- Customer service: 1 year (required)

Work Location: In person

📌 Customer Service- Account Coordinator (North York)
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