Elevate your career as an Associate Telecommunications Analyst with CGL in a hybrid work model. Focus on supporting the Genesys Cloud telephony platform while enhancing business operations. As an Associate Telecommunications Analyst in the IT department, you will play a crucial role within CGL, impacting enterprise telephony services.
This temporary full time position requires solid analytical skills and experience with Genesys Cloud to ensure high system performance. Your technical support will help minimize downtimes and contribute to seamless communication across the organization. Key Responsibilities:
Process user management in Genesys Cloud efficiently
Troubleshoot call quality and connectivity issues
Recommend improvements to workflows and documentation
Collaborate with technical support teams for effective incident resolution
Manage daily administrative tasks for telephony systems
Requirements:
3 years of experience in a technical environment
Post-secondary education in Information Technology
Solid critical thinking and communication skills
Bilingualism in English and French asset
Organized and proactive in problem-solving
Contribute to operational excellence in telecommunications at CGL through your expertise in troubleshooting and user management.