At FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services regulator, we’re passionate about protecting consumers. Our principles-based approach means we can quickly and effectively respond to the changing needs of consumers and the industry.Our team combines industry expertise with commitment to public service. We attract individuals who are interested in meaningful work and who measure success through outcomes, not inputs.At FSRA, we invest in the personal and professional growth of our team. We offer a competitive compensation package that includes an employer-matched defined benefit pension plan, and a comprehensive and competitive benefits plan. We prioritize learning and development, wellbeing, diversity, equity, inclusion and belonging, and community giving.Join FSRA and help us shape the future of regulation for generations to come!Job Description:PURPOSE OF POSITIONThe Operational Readiness Lead provides accountability for ensuring new and enhanced capabilities—including data collection platforms, regulatory systems, and analytics solutions—are operationally ready, resilient, and sustainable.The Operational Readiness Lead partners with delivery, operations, and senior stakeholders to ensure enterprise‑wide readiness across people, processes, technology, and controls through go‑live and into steady‑state operations.KEY RESPONSIBILITIESOperational Readiness & Transition PlanningLead end-to-end operational readiness planning for major technology and data initiativesDefine & execute transition-to-operations strategies, including go-live, hypercare, and handover activitiesEnsure operational requirements are identified early and embedded throughout deliveryDevelop and maintain comprehensive readiness artifacts (e.G., readiness assessments, checklists, cutover plans)Transition to Operations & SustainmentCoordinate the successful handoff of solutions to IT Operations, Application Support, and business ownersEnsure support models are clearly defined, including Tiered support and escalation paths,



Service Level Agreements (SLAs), Incident, problem, and change management processesLead hyper care periods and confirm operational stability before formal closureProcess & Capability Readiness &CollaborationEnsure; operational teams are trained, enabled, and prepared to support current solutionsOversee development of operational documentation, including:Runbooks and standard operating procedures (SOPs)Support playbooks and troubleshooting guidesIdentify organizational impacts and support change management activities in partnership with stakeholders partnering closely with Product Owners and delivery teams, IT Operations and Service Management, Data, Analytics, and Governance teams and Business and regulatory stakeholdersProvide clear, risk-based readiness reporting to leadership and decision forumsIdentify, escalate, and mitigate operational risks and dependenciesTechnology, Data & Controls ReadinessValidate readiness across:Infrastructure, environments, and access controlsData quality, reconciliation, and monitoring processesSecurity, privacy, audit, and regulatory compliance requirementsEnsure alignment with IT Service Management (ITSM) practices and enterprise standardsQUALIFICATIONSEducationPostsecondary degree in Information Technology, Business, Engineering, or a related field ((or an equivalent combination of education and professional experience)ITIL certification (Foundation or higher); MS D365 certificationExperience8+ years of experience in operational readiness, service transition, or technology deliveryProven experience with IT service transition and operational readiness frameworks, IT Service Management (ITIL-based environments, Technology and data platforms (applications, integrations,



data pipelines)Experience supporting data-intensive solutions, including regulatory data collection, reporting, or analytics platformsExperience in financial services, government, or regulatory organizationsExperience with large-scale data or digital transformation programsKnowledge and SkillsDemonstrated success leading transition-to-operations for large, complex initiativesProven track record of successfully transitioning complex technology and data initiatives into steady-state operationsFamiliarity with cloud and enterprise environments; MS D365 experienceFamiliarity with infrastructure monitoring, DevOps, and ITIL frameworks.Strong knowledge of privacy, security, and regulatory compliance requirementsExceptional stakeholder relationship management and facilitation skillsStrong risk management and problem-solving capabilitiesAbility to influence without authority across technical and business teamsAbility to optimize workflows to speed up deployment without sacrificing stability.Highly organized, detail-oriented, and outcomes-focusedProven ability to manage stakeholder expectations and translate technical issues for business units.Communication and training skills to ensure teams have the skills, training, and support to maintain the new system.Proven leadership skills in organization-wide transformation and the ability to translate complex business needs into technical roadmap.Please note that this position will close at 12AM on the expiry dateCompensation Grade:Grade 06-AMAPCEOCompensation Range:$82,217.00$121,155.00Bargaining Unit:AMAPCEOJob Code:Job Code: 6A001FEmployment Type:RegularScheduled Weekly Hours:36.25FSRA is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Accommodation is available under the Ontario Human Rights Code.NOTE: ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED#J-18808-Ljbffr

📌 Operational Readiness Lead - C$82,217 - C$121,155 A Year (Winnipeg)
🏢 FSRA
📍 Winnipeg