Join a top banking client in Montreal as a Bilingual Customer Service Specialist. This hybrid position requires strong communication skills and a commitment to exceptional customer care. The role is contract-based for one year, offering eight positions with possible conversion to permanent.

As a key player, you will assist customers via inbound calls and emails, focusing on their needs with internal banking products. Strong problem-solving abilities and technical expertise are essential. Key Responsibilities:

- Address customer inquiries through phone and email interaction
- Support customers with banking products and services
- Stay updated on knowledge articles and services
- Utilize research skills for effective customer assistance
- Participate in training and adapt to various schedules Requirements:
- Minimum of 3 years in a customer service workplace
- Experience in a call center preferred
- Must be fluent in both English and French
- Bachelor's degree is required
- Proven ability to handle multiple systems and tasks Make a significant impact with your bilingual capabilities in this customer-focused role.

📌 Customer Service Bilingual Specialist Montreal
🏢 IFG International Financial Group
📍 Montreal