Drive customer excellence for enterprise clients at Riverside as a Customer Success Manager in Toronto. Leverage your experience to enhance client adoption of our innovative AI platform. In this critical role, you will be responsible for managing a portfolio of high-profile enterprise customers, providing strategic guidance and support to maximize their success with Riverside.

You will lead business reviews, drive customer adoption, and ensure long-term retention and growth. Your collaboration with cross-functional teams will enable you to advocate for customer needs, influencing the direction of product enhancements. Key Responsibilities:

- Develop and execute strategies for enterprise customer success
- Lead impactful business conversations and reviews




- Identify opportunities for client renewal and expansion
- Collaborate with Product and Marketing teams effectively
- Address customer inquiries and ensure seamless onboarding Requirements:
- Over 5 years in customer success within SaaS
- Experience in a rapid-paced startup culture
- Excellent problem-solving and analytical skills
- Strong written and verbal English communication
- Ability to manage multiple tasks and deadlines Join Riverside’s team to drive customer success and innovation in content creation.

📌 Customer Success Manager - Enterprise Focus (Toronto)
🏢 Riverside
📍 Toronto