Drive HelloFresh's customer satisfaction through creative compensation strategies. This role entails strategic oversight and development of compensation policies to enhance customer relationships globally.

As Associate

Director of Customer Compensation & Policy, you are responsible for developing and governing HelloFresh’s compensation practices across all markets. This strategic position requires a mix of analytical depth and cross-functional influence. You will create a roadmap for how customer errors are compensated and lead the design of a robust recovery system while maintaining a focus on costs and customer retention. Key Responsibilities:

- Lead global customer compensation strategy and architecture
- Develop compensation rules and automation frameworks




- Set a global experimentation roadmap for compensation offers
- Track the P&L; for compensation and close financial leakage
- Act as authority on cross-market policy issues Requirements:
- MBA or equivalent postgraduate degree
- 8-12 years in customer strategy and analytics
- Strong SQL and data analysis skills
- Experience managing operations in flexible environments
- Proven leadership in driving policy adoption Utilize your analytical strengths to enhance HelloFresh’s compensation structures and foster customer loyalty.

📌 Director of Customer Compensation Strategy at HelloFresh (Toronto)
🏢 HelloFresh
📍 Toronto