Drive operational excellence at Cethos as the Head of Operations in Calgary. Oversee project delivery, build a agile team, and enhance quality across our service lines.As our first dedicated operations leader, you will partner with founders to manage end-to-end project delivery. This role involves overseeing linguistic validation, cognitive debriefing, and certified translation while driving efficiency for global clinical trials. You will lead a growing operations team, ensuring quality, timely delivery, and financial performance.Key Responsibilities:
Own delivery across all multi-language project service lines
Lead and develop project managers and coordinators
Track key performance metrics and client satisfaction
Manage workflows in our project portal and automate tasks
Ensure quality compliance with ISPOR and ISO 17100 standardsRequirements:
5+ years operations experience in language services or CRO
Proven leadership in team environments, Canadian or international
Familiarity with translation production workflows
Robust communication skills, working in office required
Legal authorization to work in CanadaShape Cethos’ operations and ensure impactful deliveries for clinical trials.#J-18808-Ljbffr

📌 Lead Operations At Cethos In Calgary
🏢 Cethos Translation Services
📍 Calgary