Drive customer success at Ada as an AI Customer Solutions Consultant.

Your mission is to enhance client relationships and ensure optimal performance of self-service solutions. As a Customer Solutions Consultant at Ada, you'll be instrumental in supporting the activation, growth, and retention of our SMB and MME customers. Your strategies focused on relationship building and proactive engagement will ensure clients maximize their use of our cutting-edge platform.

Collaborating with cross-functional teams, you'll uncover actionable insights that fuel customer satisfaction. Key Responsibilities:
Support SMB and MME clients by answering inquiries and optimizing platform use
Implement strategies aimed at improving customer retention rates




Collaborate with internal teams to facilitate resource sharing
Manage escalated queries to enhance customer service experiences
Increase platform utilization and automated resolution rates

Requirements:
Minimum 2 years in Customer Success or tech consulting
Understanding of APIs and SaaS technologies
Excellent presentation skills for diverse audiences
Solid interpersonal abilities for stakeholder engagement
Adaptable to changing demands in a startup setting

Catalyze client success through strategic insights and AI empowerment at Ada.

📌 Ai Customer Solutions Consultant Role Surrey
🏢 Socket.dev
📍 Surrey