Job Title: Customer Service Agent

Company: Jazz Aviation LP (Jazz) – operating as Air Canada Express Location: Sudbury, ON Overview

Jazz Aviation is looking for a Customer Service Agent to join our team at the Sudbury Airport (YSB). In this role, you'll be the face of Air Canada Express, handling everything from check-in to boarding while keeping safety and service at the center of everything you do. This is an active, on-your-feet role. One minute you're greeting passengers and tagging bags through our web-based system, the next you're lifting a suitcase, pushing a wheelchair, or helping someone to their gate. The airport moves fast during arrival and departure windows, but you'll stay calm, organized, and customer-focused. Responsibilities

Using our airline computer system to make reservations and check fares Handle ticketing and complete daily sales reports Process passenger check-in Weigh bags, calculate excess baggage charges, and take payments Make general passenger announcements over the PA system Work closely with ramp agents, flight crew, and dispatch Answer passenger questions and resolve complaints in person Assist travelers who need extra help (mobility, unaccompanied minors, etc.) Help with boarding, deplaning, and getting passengers to and from the aircraft Follow all safety procedures — for yourself, your coworkers, and every customer Handle cargo processing (depending on the Sudbury base) Manage missing or damaged baggage claims (depending on the Sudbury base) Operate the jet-way (depending on the Sudbury base)



Use radio communications with aircraft and log flight information (depending on the Sudbury base) Qualifications

High school diploma or equivalent At least one year of customer service experience (retail, hospitality, or similar counts) Ability to complete our Customer Service Agent Initial Training course after hiring Ability to get and maintain a Restricted Area Identification ID pass (we help with this after you're hired) Robust judgment, problem-solving, and decision-making skills Good interpersonal and communication skills — you're comfortable talking with all kinds of people Flexibility to work varying shifts (mornings, evenings, weekends, holidays — airport life) Fluent in English (written and spoken) Additional Qualifications

Previous airline experience or post-secondary courses in travel/tourism General computer skills plus any experience with an airline reservation system French fluency or working knowledge — bilingualism is a requirement at some of our stations, and we proudly offer bilingual services across many airports. If you speak both English and French, please mention it on your application. Benefits

Exclusive employee travel programs across the Air Canada network — you and your family get access to some incredible destinations Competitive defined contribution pension plan to help you build long-term financial security Comprehensive health and wellness package including health, dental, life, and disability coverage

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📌 Part-time Customer Service Agent (Winnipeg)
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