Join Children Believe as an Engagement Specialist, focusing on donor care in a hybrid format. Enhance supporter relationships through excellent service in this impactful role. In the Engagement Specialist role at Children Believe, you'll play a crucial part in connecting with donors and boosting their loyalty.

Your responsibilities will encompass direct interaction via phone and online channels, ensuring all supporters feel valued and well-informed. You will also be involved in processing donations and managing data accuracy in our systems. Key Responsibilities:

- Provide stellar customer service via multiple communication channels
- Process donations and maintain donor information accurately
- Develop strategies to enhance supporter retention rates




- Manage correspondence and follow-up activities efficiently
- Collaborate with the Supporter Operations & Engagement team Requirements:
- Minimum two years in customer service settings
- Proven ability to actively listen and empathize
- Robust English verbal and written communication
- Familiarity with CRM systems is an asset
- Flexible to work varying hours, including potential overtime Your efforts will help build lasting connections between Children Believe and its valued supporters.

📌 Engagement Specialist Donor Care Hybrid (Markham)
🏢 Children Believe
📍 Markham