Elevate high-value customer relationships as Hootsuite’s Senior Customer Success Manager in a bilingual (French/English) role. Leverage your robust expertise in social media for impactful client success.
In this 12-month contract role, you will be responsible for nurturing relationships with Fortune 1000-sized businesses. You'll guide these clients in achieving their goals within social media, ensuring optimal use of Hootsuite’s products. Your proactive communication and team-oriented efforts will help deepen customer engagement and account strategies.
Key Responsibilities:
• Lead relationship management for high-value customers • Ensure successful customer onboarding processes • Provide strategic insights on product usage and social media • Conduct success reviews and value workshops • Drive account expansion strategies with the team
Requirements: • Extensive experience in customer-facing account management • Thorough knowledge of SaaS and social media demands • Excellent communication and collaboration skills • Results-driven with robust influence abilities • Commitment to continuous learning and adaptation
Utilize your skills in a dynamic setting to enhance client success and retention at Hootsuite. #J-18808-Ljbffr