Shape cybersecurity's future with Fortinet as a Technical Support Specialist in Burnaby.

Experience a collaborative environment while providing exceptional customer service and technical insights into Fortinet's solutions. As part of the TAC Team, you'll focus on customer support for Fortinet's innovative product line. Use your strong understanding of networking and security to conduct troubleshooting, analyze configurations, and educate clients on products.

Leverage your skills to document known issues and escalate cases as necessary, ensuring timely resolutions and customer satisfaction. Key Responsibilities:

- Provide technical assistance for Fortigate and related products
- Gather and analyze customer configuration data




- Recommend corrective actions based on your analysis
- Facilitate clear communications during case management
- Create knowledge-based articles for internal use Requirements:
- 0-2 years of experience in technical support
- Profound knowledge of operating systems
- Familiarity with TCP/IP, routing protocols, and security products
- Previous call center experience is an asset
- Robust verbal and written communication abilities Capitalize on your technical support skills and join Fortinet in delivering robust cybersecurity solutions to a global clientele.

📌 Fortinet Technical Support Role Burnaby
🏢 Fortinet
📍 Burnaby