Front Desk Coordinator – Absolute BJJ (Fredericton)
Location: 80 Bishop Drive, Fredericton, NB
Hours: Part-time (Evenings + some weekends)
Start Date: ASAP
About Us
Absolute Brazilian Jiu-Jitsu is a fast-growing martial arts academy focused on helping kids, teens, and adults build confidence, discipline, and real skills.
We take pride in creating a welcoming, high-energy environment—and the front desk plays a huge role in that.
The Role
This is more than a typical front desk position.
You’ll be the first person people meet when they walk in or reach out. Your job is to make them feel comfortable, understand what they’re looking for, and help guide them into getting started.
You’ll also be responsible for following up with leads and helping turn interest into memberships.
What You’ll Be Doing
- Greeting every visitor and making a strong first impression
- Responding to calls, texts, and messages quickly
- Speaking with new prospects and recommending the right program
- Booking trial classes and consultations
- Following up with leads and no-shows
- Checking members into classes (Gymdesk system)
- Processing memberships, payments, and waivers
- Supporting retail sales (gear, apparel)
- Keeping the front desk and lobby clean and organized
A big part of this role is consistent follow-up and communication—not just waiting for people to come to you.
What We’re Looking For
- Friendly, confident, and outgoing
- Comfortable starting and guiding conversations
- Organized and able to stay on top of tasks
- Quick to respond and take action
- Reliable and punctual
Bonus (not required):
- Sales or customer service experience
- Experience in fitness, sports, or martial arts
What Success Looks Like
- Rapid response to new inquiries
- Booking trial classes consistently
- Converting trials into memberships
- Creating a positive experience for every visitor
This role has clear performance expectations tied to follow-up and conversions.
- Positive, team-oriented environment
- Be part of a growing local business
- Free or discounted training
- Opportunity to grow within the role
How to Apply
Send us
- A short introduction about yourself
- Any relevant experience
- Your answer to this question: “What makes a great first impression when someone walks into a gym?”