Become a key player in customer satisfaction as a Customer Experience Specialist based in Moncton, NB. This full-time position focuses on effective communication and issue resolution for enhanced service excellence. In this role, you'll oversee customer inquiries and escalations, ensuring timely issue resolution while collaborating with various internal teams.

The emphasis on operational efficiency and customer success makes your problem-solving skills crucial. Your proactive communication will keep customers informed, enhancing their overall experience. Key Responsibilities:

- Address and manage customer inquiries efficiently
- Investigate and resolve service-related issues
- Communicate service updates to customers proactively
- Collaborate with operations and dispatch teams
- Maintain accurate records and documentation Requirements:
- Robust background in customer service roles
- Excellent organizational skills and attention to detail
- Proficiency in Microsoft Office Suite
- Experience with logistics software is a plus
- Ability to handle multiple priorities in a team setting Support our mission to deliver outstanding customer experiences!

📌 Full-Time Customer Experience Role in Moncton
🏢 Armour Logistics
📍 Moncton