Join Indigo as a Customer Experience Leader, where you'll be pivotal in enhancing customer interactions through effective coaching and service management. Your analytical and leadership skills will ensure a seamless customer journey.

The Customer Experience

Leader will spearhead the execution of initiatives that bring Indigo's customer service model to life. This leadership role demands a focus on sales generation, employee development, and utilizing customer insights. The ideal candidate will navigate omni-channel touchpoints while fostering an engaging setting for both staff and customers. Key Responsibilities:

- Drive customer experience priorities and strategies
- Implement coaching routines to improve services
- Lead communication and sales rallies
- Support omni-channel customer interactions
- Maintain compliance in customer service areas Requirements:
- Experience leading teams in a retail setting
- Expertise in customer experience execution
- Strong planning and prioritization skills
- Problem-solving abilities and solid communication
- Alignment with Indigo’s guiding principles Lead the charge in enhancing customer satisfaction and loyalty at Indigo.

📌 Indigo Customer Experience Lead Role (Calgary)
🏢 Indigo
📍 Calgary