Join Mecatherm as a Product Support Engineer to provide exceptional remote support for MECATHERM and ABI equipment. Your skills will directly impact client satisfaction and operational efficiency.

As the primary point of contact for technical inquiries, your role will include documenting alert-handling processes and monitoring customer production lines. You will also engage with customers for health checks while enhancing the MyMecatherm tool. This position demands a blend of technical aptitude and a robust customer-oriented mindset to succeed.

Key Responsibilities:



• Implement customer health reports based on connected services • Analyze and resolve customer alerts effectively • Conduct routine health checks for customer production lines • Enhance MyMecatherm tool usability as Key User • Prepare and follow-up on remote troubleshooting documentation

Requirements: • Electrical Engineering Technology Diploma required • At least 5 years in a technical support role • Proficiency in automation systems (SIEMENS, ROCKWELL) • Familiarity with networking and drives • Excellent written and verbal communication skills

Drive customer satisfaction with your technical support expertise and cooperative spirit at Mecatherm. #J-18808-Ljbffr

📌 Customer Focused Support Engineer Role Winnipeg (Canada)
🏢 Wainbee
📍 Canada