CompensationThis position is hourly, and the starting pay rate is $22.50/hour with eligibility for a afternoon shift premium of $1.50/hr where applicable (DC roles only), and eligibility for an incentive target of $1,200 which is contingent upon achieving both individual and company performance objectives.The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and perks programs at any time, in accordance with applicable law.Position SummaryGreat fit for retail pros who want steady hours, zero weekends, and a supportive, customer‑focused environment.As a Customer Service Representative, you’ll provide exceptional customer service by phone and email in an inbound call center office environment and will report to a Customer Service Center Supervisor. Our team members are expected to be active participants in a workplace that promotes accountability, coaching, and teamwork to achieve the goals of our business, team members, and customers with high efficiency. Join us at 11708 167 Street NW, Edmonton, Alberta, T5M 3Y2.You’ll enjoy a flexible 8‑hour shift options scheduled between 6:00AM to 6:00PM MST Monday to Friday. Following the 8‑week training period and three months of tenure,



your schedule will shift to a hybrid model—three days onsite and two days remote. The position begins on July13, 2026.Job Responsibilities (You Will)Deliver a positive customer experience through order entry, order follow‑up, shipment tracking, updating orders, account corrections, credits, returns, and moreListen to customer needs, ask exploratory questions, and interpret customer requirements to provide solutionsCombine service, sales, and technical system skills with product knowledge, to uncover customer needs and provide solutionsSeize opportunities to promote the benefits of doing business with Grainger and provide solutions with product alternatives and servicesIdentify leads for further selling opportunities to improve sales growthAnalyze information to resolve inquiries and complex problemsRespond to customer calls and inquiries (i.E., pricing, products and billing, received through the phone or by email)Communicate with customers and business partners to inform them of the status of their request through to completionEducation/Experience (You Have)High school diploma or equivalentExcellent communication skills in English1+ years of demonstrated success in a customer service role with a preference within a contact center environmentProficient and accurate typing,



data entryAdvanced system knowledge and comfortable navigating systems (Microsoft Office Suite and background in enterprise systems i.E.: SAP, Oracle, Salesforce.Com, SharePoint, etc.)Bilingual (ENG/FR) an assetRewards and BenefitsMedical, dental, vision and prescription drug coveragePaid time off (PTO) and up to 12 company holidays per year (dependent on home province)Life insurance coverage, including spousal and dependent life insurance.Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concernsRegistered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial futureEducational & Professional Membership Fee Assistance programEmployee discounts, team member perks and more!DEI StatementWe encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.#J-18808-Ljbffr

📌 Customer Service Representative - $22.5 An Hour (Winnipeg)
🏢 Grainger
📍 Winnipeg