Elevate your career as an IT Operations Support Analyst in Toronto, ON, focusing on technical support within the financial services sector. Leverage your skills in managing incidents and coordinating system changes every day. This position demands at least 5 years of experience in the financial services industry, particularly on trading floors.

You will work hands-on with Windows, Linux, and Mac OS environments while using ServiceNow and JIRA for ticket management. Embrace a agile work environment that thrives under pressure and adapts to shifting priorities. Key Responsibilities:

- Collaborate with support teams and vendors for seamless communication
- Coordinate system changes and user builds efficiently




- Manage incident and problem reporting processes
- Maintain up-to-date system documentation and configurations
- Provide timely updates to stakeholders on incident statuses Requirements:
- Minimum 5 years of IT support experience in financial services
- Proficient in Windows, Linux, Mac OS environments
- Experienced in ServiceNow and JIRA ticketing systems
- Hands-on support for Android and iOS devices
- Willingness to work overtime when required Drive technical support excellence with a focus on collaboration and system efficiency.

📌 IT Support Analyst in Financial Services (Toronto)
🏢 Highbrow
📍 Toronto