Join our team as a Systems Administrator specializing in audio-visual technologies and ITIL frameworks. This role involves managing user experience through effective troubleshooting and documentation. The ideal candidate will have at least two years of experience with audio-visual hardware, incident management, and reporting.

You will play a pivotal role in supporting video conferencing setups while liaising with third-party vendors. Excellent communication skills are required to guide non-technical users and ensure a seamless experience. Key Responsibilities:

- Troubleshoot AV and video conferencing systems
- Maintain user manuals and process improvements
- Support legal counsel and users in application setups
- Coordinate with vendors for repairs and upgrades
- Update inventory data and dashboards in CMDB Requirements:
- Minimum 2 years of AV systems experience
- Robust understanding of ITIL processes
- Familiarity with video conferencing platforms
- Clear verbal and written communication skills
- Experience in documentation and reporting Leverage your analytical skills to enhance user experience in audio-visual technology.

📌 ITIL Systems Administrator for AV Solutions (Toronto)
🏢 Maarut
📍 Toronto