Become a Client Support Specialist at D2L, where you will tackle technical challenges while enhancing the educational landscape. This hybrid role focuses on delivering superior client service and troubleshooting for Brightspace users.

At D2L, we require a problem-solving expert to provide support to diverse clients, ensuring effective use of our eLearning platforms. You will employ analytical skills and customer service excellence to manage time-sensitive issues while collaborating seamlessly with your teammates.

Contributing to product development through your feedback is also key to enhancing user experience.

Key Responsibilities:
Resolve issues from clients by chat, email, or phone
Diagnose and correct installation configuration issues




Maintain accurate documentation within the support system
Provide timely updates to clients on their queries
Create FAQs and knowledge-based articles for users

Requirements:
Currently studying in related technology program
Experience writing SQL queries
Knowledge of web services and load balancing
Excellent verbal and written communication skills
Familiarity with eLearning software is beneficial

Shape the future of education technology with D2L as you provide pivotal client support.

📌 Client Support Specialistl Kitchener
🏢 Socket.dev
📍 Kitchener