Step into a rewarding role as a Bilingual Collections Specialist in Markham, ON with a hybrid work setup. Employ your negotiation skills to manage high-risk accounts effectively.
We are seeking a Bilingual Collections Specialist to address complex account situations with precision. This role involves negotiating payment arrangements and resolving outstanding balances while delivering excellent customer service. Your strong analytical skills will be integral in assessing risks and recommending effective recovery actions.
Key Responsibilities:
Manage high-risk delinquent accounts and handle negotiations
Conduct inbound and outbound calls for payment arrangements
Monitor and maintain detailed account information
Utilize collection tools for effective delinquency management
Collaborate with legal and financial partners for account recovery
Requirements:
Bilingual fluency in English and French, written and verbal
Over 3 years of relevant collections experience
Excellent problem-solving and analytical skills
Familiarity with automotive finance desirable
Robust organizational capabilities in high-volume settings
Leverage your bilingual skills to support effective collections in Markham's energetic workplace.
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