Join Intrado as a Lead Technical Support, mastering the Viper Next Generation platform. This role combines incident management, stakeholder coordination, and hands-on troubleshooting in a vital support function. The position requires a highly organized individual with technical expertise, overseeing production support processes.

You will handle incident management, coordinate with engineering, and ensure issues are prioritized and resolved effectively. A key focus will be on robust communication with various teams to drive accountability in addressing customer-impacting problems. Key Responsibilities:

- Manage the production support backlog and incident management process
- Maintain visibility on active production issues and support tickets
- Drive accountability and track resolution timelines




- Coordinate engineering responses and escalate critical issues
- Facilitate troubleshooting sessions and gather operational data Requirements:
- Experience in supporting complex software in production
- Strong incident management and issue tracking skills
- Proven ability to coordinate between multiple teams
- Background in troubleshooting applications and infrastructures
- Excellent communication with both technical and non-technical teams Bring your technical expertise, coordination skills, and problem-solving ability to make a real impact at Intrado.

📌 Lead Technical Support at Intrado (Montreal)
🏢 Intrado Life u0026 Safety
📍 Montreal