Join Teltonika as a Technical Support Team Lead, managing a skilled team of IoT Solutions Engineers in a hybrid setup. Drive high-quality customer issue resolution while fostering team development and collaboration. In this pivotal role, you will lead a team responsible for addressing technical inquiries and improving processes in the telematics industry.

Your solid leadership and technical skills will be essential as you prioritize incoming helpdesk tickets, work alongside Sales and R&D;, and monitor team performance metrics for continuous improvement. Key Responsibilities:

- Guide the team on technical and procedural inquiries
- Foster professional growth and competence of team members
- Analyze and resolve incoming helpdesk tickets efficiently
- Collaborate closely with Sales and R&D; departments
- Monitor team performance metrics and improve KPIs Requirements:
- Proficiency in English (B2 level or higher)
- Experience with technical products and customer service
- Strong organizational and communication skills
- Problem-solving and analytical thinking abilities
- Familiarity with tools like GitLab or Jira Elevate your career in a supportive and innovative environment at Teltonika while driving team success.

📌 Lead Technical Support for IoT Solutions (Toronto)
🏢 Teltonika
📍 Toronto