Join Reena's team as a Tier 1 IT Support Analyst and provide crucial technical support from Thornhill, ON. Ensure customer satisfaction with effective solutions in a full time role focusing on hardware and software issues.

As a key participant in Reena's IT department, you will handle troubleshooting for various devices and assist local and remote users efficiently. The role requires solid customer service skills and a proactive approach to resolving technical issues.

Key Responsibilities:
Deliver courteous frontline support for technical issues
Troubleshoot laptops, printers, and network problems
Escalate support issues when necessary
Manage tickets with the Service Desk software
Conduct hardware configurations and installations

Requirements:
2 years college diploma in IT or a related field
1–2 years experience in an IT Service Desk role
Knowledge of Active Directory and Microsoft Exchange
Robust problem-solving and communication skills
Ongoing career development commitment

Utilize your IT expertise to enhance user experience at Reena in Thornhill.

📌 Tier 1 It Support Analyst Role Vaughan
🏢 Reena
📍 Vaughan