Kickstart your IT career at Rival Group in Toronto as a Junior Helpdesk Support, where you will assist employees with tech challenges. Embrace a hybrid model with 3 days in-office.In this full-time role, you will report directly to the IT leadership team and work collaboratively to keep the tech setting running smoothly. Your support will focus on hardware, software, and account-related issues while prioritizing employee satisfaction and system efficiency.Key Responsibilities:- Resolve helpdesk tickets for Mac and Windows devices- Facilitate employee onboarding with tech setups- Use NinjaOne for endpoint management and ticketing- Clearly document and escalate complex issues- Assist with day-to-day security issues and connectivityRequirements:- Up to 2 years in related IT support roles- Basic understanding of core networking concepts- Excellent communication and customer support skills- Ability to document work accurately and stay organized- Willing to learn and adapt to new technologiesBe part of a meaningful tech support journey at Rival Group, enhancing employee productivity every day.#J-18808-Ljbffr

📌 Hybrid Junior Helpdesk Support Position - C$45,000 - C$55,000 A Year (Winnipeg)
🏢 Loopstra Nixon
📍 Winnipeg