Relationship & Growth-Focused | Collections Recovery / BPO Experience Required The Opportunity

We’re seeking a Manager of Client Services to lead our Client Services team, supporting both first- and third-party collection portfolios. You’ll be responsible for delivering a strong client experience, strengthening relationships, driving operational performance, and identifying opportunities to expand and optimize our partnerships.

Key Responsibilities

- Serve as the primary point of contact for assigned recovery clients, building trust and ensuring satisfaction.
- Conduct regular business reviews and service assessments to strengthen relationships.
- Partner with internal teams to ensure seamless delivery and prompt issue resolution.
- Monitor client performance, analyze trends, and recommend service enhancements.
- Represent SinglePoint in client meetings and maintain detailed account documentation in CRM systems.

Qualifications

- 5+ years of experience in client management, account management, or client success, with experience in collections, recovery, or BPO operations required.
- Strong relationship-building and communication skills.
- Proven ability to identify and act on growth opportunities within existing accounts.
- Proficiency with CRM platforms and Microsoft Office.
- Comfortable with travel for client engagement.
- Bachelor’s degree or equivalent experience.



Must be legally authorized to work in Canada.

What We Offer

- Competitive compensation with performance-based incentives.
- Comprehensive perks package.
- Career growth and professional development opportunities.
- Occasional travel across Canada for client engagement.

Our Work Culture At SinglePoint, our core values — Purpose, Collaboration, Passion, Innovation, and Authenticity — set us apart.

- Purpose: We focus on results, not rigid rules.
- Collaboration: Everyone is engaged, and everyone wins.
- Passion: We bring energy and commitment to what we do.
- Innovation: Every idea matters.
- Authenticity: We trust your decision-making.

If you’re a client-focused professional who thrives on building relationships and driving growth, we’d love to hear from you.

Apply Today

SinglePoint uses artificial intelligence (AI) tools to support certain parts of the recruitment and screening process, including reviewing applications and identifying candidates who may meet the requirements of the role. AI tools may also be used to support the interview process. All final hiring decisions are made by our Human Resources team and hiring managers. This posting is for an existing vacancy.

SinglePoint is an equal-opportunity employer. Accommodations are available upon request throughout the selection process. #HP

📌 Manager of Client Services – Collections Recovery Services (Toronto)
🏢 SinglePoint Group International
📍 Toronto