- Build, organize, and maintain internal AI knowledge environments, custom prompt libraries, and documentation repositories
- Audit and update product feature data, technical documentation, and specifications in AI knowledge bases
- Standardize AI prompt templates for recurring marketing, operational, and administrative tasks
- Maintain workspace owners, source lists, and refresh cadences
- Build n8n and Jira automations
- Build, format, publish, and QA web pages, landing pages, and web forms
- Troubleshoot common form and page issues and elevate platform or code issues
- Manage the path of marketing leads from form submission to CRM
- Maintain inventories of live marketing forms and landing pages, including destinations, fields, tracking data, and error handling
- Ensure inbound leads have correct campaign, source, medium, and offer tags
- Enroll leads in nurture or lifecycle programs and hand qualified leads to Sales Operations under documented rules
- Maintain campaign membership and tracking in Salesforce, Zoho, or the standardized platform
- QA tracking links, UTMs, redirects, thank-you pages, CRM records, campaign associations, and program enrollments
- Flag and help resolve missing leads, duplicate records, blank source fields, and failed campaign or nurture enrollment
- Manage platform access, permissions, seat allocations, credentials, and password vaults with IT
- Coordinate payment cards, invoices, software subscriptions, renewals, and budget reconciliations
- Maintain vendor documentation, contracts, and operational records
- Maintain Jira boards, project tracking, and launch checklists
- Document internal workflows, SOPs, and cross-functional operational processes
- Partner with Sales Operations and consultants on form-to-CRM mapping, campaign definitions, and assignment rules Requirements - 1–3 years of experience in marketing operations, business operations, or technical coordination within a B2B SaaS or quick-paced technology environment




- Practical knowledge of modern AI tools such as Claude, ChatGPT, Grok, or similar LLM environments for documentation management, workflow support, and prompt structuring
- Experience working inside CMS platforms or modern web workflows such as WordPress, web builders, or Git-based site publishing
- Basic understanding of web forms, hidden fields, and how submissions reach a CRM
- Experience with campaign membership, UTM or source fields, and form-to-CRM handoffs
- Comfortable managing Jira boards, platform credentials, software subscriptions, and operational task lists
- Highly organized, systematic approach to software hygiene, document maintenance, and quality assurance
- Exposure to Zoho, Salesforce, or another CRM at a reporting or data-entry level is nice to have
- Familiarity with GitHub at the level of finding a file and following a publish process is nice to have
- Light experience operating workflow tools such as n8n, Zapier, or Make from a documented playbook is nice to have Core Competencies Demonstrates expertise in managing AI knowledge environments, optimizing marketing operations, and ensuring data integrity across CRM systems. Proficient in utilizing modern AI tools and web platforms to enhance documentation and workflow processes. Highest-signal resume keywords - AI Tools Proficiency
- Marketing Operations Management
- Jira Board Management
- CRM Data Management
- Web Forms and Submission Handling ATS Optimization Keywords Hard Skills - AI Knowledge Management
- Campaign Membership Tracking
- Web Form Management
- Data Entry in CRM
- Quality Assurance
- Documentation Management
- Automation with n8n
- Technical Coordination
- SOP Documentation
- Operational Process Optimization Soft Skills - Highly Organized
- Systematic Approach Industry Keywords - B2B SaaS
- Fast-Paced Technology Environment
- Marketing Operations
- Technical Coordination
- Workflow Support Tools & Technologies - Jira
- Salesforce
- Zoho
- WordPress
- GitHub
- N8n
- Zapier
- Make

📌 Marketing Operations Coordinator (Saanich)
🏢 Jobtailor
📍 Saanich