Job Summary

Join our dynamic healthcare team as a Medical Office Assistant, where your energetic and organized approach will be vital in delivering exceptional patient care and seamless administrative support. In this role, you will be the friendly face at the front desk, managing patient interactions, scheduling appointments, and ensuring accurate record-keeping. Your proactive attitude and attention to detail will help create a welcoming environment for patients and support the smooth operation of our medical practice.

This paid position offers an exciting opportunity to develop your skills in a fast-paced healthcare setting while making a meaningful difference in patients’ lives.

Duties

- Greet patients warmly and efficiently manage check-in and check-out procedures at the front desk
- Schedule, reschedule, and confirm patient appointments using electronic scheduling with Healthquest
- Answer multi-line phone systems promptly, booking, and following up on patients' requests.
- Maintain accurate and confidential medical records using electronic medical records (EMR) systems
- Assist with patient intake by collecting medical histories and updating personal information with clarity and professionalism
- Support clinical staff by preparing exam rooms, sterilizing equipment, and managing supply inventories
- Handle administrative tasks such as billing, insurance verification, and processing payments with precision
- Manage correspondence,



including emails and appointment reminders, ensuring timely communication with patients
- Maintain a clean, organized reception area that reflects a professional healthcare environment

Requirements

- Proven experience as a Medical Office Assistant in a healthcare setting is highly preferred
- Strong knowledge of medical terminology to accurately communicate with patients and staff
- Experience working with electronic health records (EHR) systems especially healthquest
- Familiarity with office equipment including multi-line phone systems, printers, and scanners, computers and BP monitors, weight scales and autoclave
- Excellent organizational skills with the ability to multitask efficiently in a fast-paced workplace
- Exceptional customer service skills to create positive patient interactions
- Ability to follow detailed protocols for confidentiality and compliance with healthcare regulations
- Prior experience in a family medicine setting is a plus but not required; training will be provided for specific roles in our clinic

Join us to be part of a vibrant team dedicated to providing outstanding healthcare services. Your enthusiasm and expertise will help us deliver compassionate care while maintaining operational excellence!

Pay: $18.00-$20.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits

- Flexible schedule
- On-site parking

Work Location: In person

📌 Medical Office Assistant (Edmonton)
🏢 Vitacare Family Medicine
📍 Edmonton