Enhance member journeys as a Member Experience Specialist with OMERS, processing vital transactions and ensuring exceptional service. Be part of a supportive and engaging team. This role focuses on delivering outstanding experiences for our diverse membership of 500,000, as you process financial and non-financial documents under the guidance of skilled mentors.

Your tasks will include follow-ups for incomplete information, working collaboratively to meet team objectives, and applying strong analytical skills to ensure accuracy. Communication and interpersonal skills will be instrumental in this position. Key Responsibilities:

- Execute accurate business process transactions daily
- Manage incoming member documentation efficiently
- Conduct follow-ups for any missing information
- Review and verify accuracy of submitted documents
- Work together with other departments to achieve goals Requirements:
- Pursuing an undergraduate degree
- Interest in the pension industry
- High attention to detail and robust analytical skills
- Effective verbal and written communication
- Familiarity with Microsoft Office tools Utilize your skills in documentation, teamwork, and member engagement at OMERS.

📌 Member Experience Specialist Role (Toronto)
🏢 Socket.dev
📍 Toronto