Take charge as a Team Leader in the Experience Center at Foresters Financial, focusing on team performance and high-quality customer service. Coach and develop your team to meet operational standards.

This leadership position will empower you to shape the day-to-day operations of assigned Contact Center Representatives. Your responsibilities include guiding team performance, facilitating coaching sessions, and collaborating with internal teams to ensure quality service delivery. Foster a positive environment and support team culture while managing escalations and operational challenges.

Key Responsibilities:



• Lead the development and coaching of Contact Center staff • Oversee day-to-day team performance and service quality • Participate in recruitment and onboarding of current employees • Review team metrics and implement improvements • Resolve escalated customer issues efficiently

Requirements: • At least five years in contact center leadership • Proven ability to motivate and develop teams • Strong analytical skills for operational improvement • Familiarity with contact center technology and processes • Capability to handle sensitive situations with accountability

Drive customer service excellence and operational effectiveness in this impactful leadership role. #J-18808-Ljbffr

📌 Contact Center Team Leader Role (Winnipeg)
🏢 Foresters Financial
📍 Winnipeg